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A 4-step after-sales service

Fill in the form

Return your faulty watch *

Receive your watch repaired or a voucher **

Recycle the used parts of your watch

Where do you live ?

Customer Service

Unfortunately, your geographical location currently not allowing you to access the following after-sales service form.

However, you can contact our customer care service by e-mail so we can answer your specific request.

What is your watch reference ?

The Ice-Watch reference is printed on the back of your watch case and is a 6-digit number.

I don't know my watch's reference

Is your watch still under warranty ?

At Ice-Watch we offer a two-year warranty calculated from the original purchase date. This warranty covers all parts of your watch, apart from the battery and the normal wear and tear of the case, glass or strap. Unfortunately, we cannot be held liable for any damage caused by improper use of the watch, following an accident or if the instructions provided by Ice-Watch are not followed. If the warranty is not applicable, the repair will cost you 39€ VAT incl.

Yes

Please upload a photo of your warranty or your proof of purchase.

Upload a document

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(Authorised formats: jpg, png, gif, pdf)

What do you prefer ?

Repair my watchI send my watch to the Ice-Watch's depot located in Bastogne (Belgium) to repair it

Receive a voucherI send my watch to the Ice-Watch's depot located in Bastogne (Belgium) to recycle it and I get a voucher for the value of my watch to be used on www.ice-watch.comI send my watch to the Ice-Watch's depot located in Bastogne (Belgium) to recycle it thanks to the RecICEcle program and I'll get 30% off my next purchase on www.ice-watch.com

Please complete your contact information

E-mail *

First name *

Last name *

Address *

Number *

Post code *

City *

Phone number *

* Mandatory fields

I have read, understood and accepted the general terms and conditions of sale , the general terms and conditions of use , the cookies policy as well as the privacy policiy for the eStore. *

Proceed to the payment of your repair

We suggest a flat fee of 39€ VAT incl. to repair your Ice-Watch timepiece.

Please note that this flat fee does not include the cost of sending your watch to our warehouse.

Please follow the instructions to proceed with the payment.

* The shipping costs to return your watch to our warehouse are not covered.

** If your watch is not covered by the warranty, the repair will cost you 39€ VAT incl.